Reviews & Testimonials

CLIENT PERSPECTIVES

Reviews and Testimonials for Craters & Freighters Southwest Florida

Craters & Freighters was founded to meet the needs of companies and individuals with heavy, oversized, high-value, awkward, and time-sensitive shipments that other shipping companies refused to handle.

What do our clients think of our services? Check out what they have to say.

If It can be Moved, We Move It

In nearly three decades as an industry leader, we have packaged, crated, and moved just about everything you can imagine. We ship virtually anything virtually anywhere. From simple items to complex robotic equipment, our custom-engineered solutions ensure items get to their destination on-time and undamaged.

Reviews

Average Rating:
3.0
Total Number of Reviews:
 
  • July 1, 2021
    Kristine W
    We had a negative experience. And it is ongoing; the move still has not been completed, 9 months and counting. It was a move from Fort Myers with deliveries in 3 states. John Koepke of Craters assured me they could handle a move like that with no trouble. Craters delivered our family heirloom 18th century Pennsylvania Dutch armoire to the wrong address in another state. It has been sitting in a warehouse there for 9 months. Craters also delivered 2 paintings to the wrong state. Those paintings are now lost. We have been emailing and calling continuously all these months; getting either runaround, or no response at all. We have heard empty promises to get the armoire “on the next truck headed west.” For 9 months. We paid the entire moving fee upfront before the move, in good faith, and boy, do we regret it. They have not been willing to hire another truck to move the armoire where it was supposed to be delivered; nor have they followed up on the missing paintings. It has been disheartening, to say the least.
  • May 21, 2021
    Bobby F
    They were very professional, in and out very quickly. Couldn’t ask for a better experience
 
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Testimonials

Best Experience

“They were very professional, in and out very quickly. Couldn’t ask for a better experience!”

Great logistics company moved our factory

“The spring of 2010 Gemesis Diamond Company started the search and selection process for a crating and logistics company to move our factory to Penang, Malaysia. We were looking for a local firm with international experience that could handle the crating, packing, container scheduling, and loading. Craters & Freighters Southwest Florida was selected for the project. They offered complete single-source responsibility for the entire project. We found them to be professional, responsive to our needs, builders of quality crates and sensitive to our scheduling. They continue to do weekly air shipments for us in a timely manner. We highly recommend them for heavy equipment moves and exporting.”–Raymond R. Baker, Director of Manufacturing”

Excellent packers

“Dear Mr. McKinley: The entire team at Craters & Freighters has been a delight with whom to work. From setting up the original appointment with Logan, to having the two excellent packers onsite, your company has been excellent. In addition, Carolann Moring in customer service has gone above and beyond. In less than a day, she helped problem-solve getting a team to help deliver furniture to a storage unit. Your team understands the importance of customer satisfaction. I applaud the quality work of Craters & Freighters. Thank you.”–E. C. West, Des Moines, IA

Arrived safely

“I recently needed to transport a number of valuable paintings and decorative art objects from Sarasota to New York and contacted John Koepke of Craters & Freighters, SW Florida. After meeting with him and discussing packing and shipping details, I decided to entrust him with the collection. Shipping fine art requires a great deal of care. John kept me well informed as to progress and everything arrived safely and in good condition. The crew on the New York end did a fine job as well. I am pleased to recommend Craters & Freighters.”

Perfect for my needs

“Crates & Freighters was recommended to me by two frame/picture stores in Fort Myers and turned out to be perfect for my needs to ship a half-dozen framed with glass pictures/artwork to the UK. The service was phenomenal. The entire process went smoothly – from providing a cost estimate, sending an overview of their crating process, picking up the items, communicating frequently as to the status building the crate & estimated shipment, to a final shipment & billing–all went well. Great communication, great customer service, courteous, friendly & professional staff. Overall fantastic experience & highly recommended.”

Pleased with services

“We were pleased with your services and have left a positive review for you with the BBB. Thank you again for your help on our past project. Thanks!”–Julie

Tremendous help

“Hi Christine, Great to hear from you and thank you so much for the update.  From the moment we started to deal with Craters & Freighters you have been a tremendous help Christine and we cannot thank you enough. You took all the headache away from us and we really appreciate that. Take care and speak soon. Kind regards.”–Carol

Excellent packaging and shipping

“I want to thank your staff for their excellent service packaging and shipping a family heirloom dresser to my mother. Christine Brady was so helpful during the entire process. She coordinated the dresser pickup from our cousin in Cape Coral, FL. The staff did a great job of packaging the large dresser. Christine coordinated shipping and the “white glove” delivery to my mother in Delta, Ohio. Philip Peterson, LDK Logistics, was my contact for the delivery. The delivery staff unpacked the dresser outside and carried it into my mother’s home and put it in her bedroom. The entire process worked perfectly. It was a great Christmas 2015 present for my mother. I highly recommend your company. Thank you so much.”–Phyllis Campbell, Kansas City, MO

Quality and value

I would recommend this company to everyone! Because of Covid-19, I was not able to go to Florida and move things out of my aunt’s home, which was being sold. I called numerous companies for help and this company was the only company I had a good feeling about right from the start. I was not disappointed. They were amazing! From pick-up to packing and packaging, to price point, to delivery I was very happy with the entire process. Quality and value!

Complete confidence

“Anyone using Craters and Freighters of SW Florida should have complete confidence in this company.  Everything was explained in detail and the process from start to finish was organized, efficient, and timely.  I would not hesitate to use them again and recommend them highly.”

Done to perfection

“Great experience working with Craters & Freighters of SW Florida. We had about 16 items shipped from an auto auction in Southwest Florida to our business in Northeast Wisconsin and it was done to perfection. Fantastic, professional people to work with. Everything arrived in perfect condition. Thank you so much.”

Totally professional

“Just wanted to say what a pleasure it was to work with Scott and Robert yesterday.  Totally professional, extremely careful, polite and a “can do” attitude.  They were definitely all about the business at hand.  Even the homeowner commented on the work ethic.  Please share with your team.”