Testimonials & Reviews
Craters & Freighters has over two decades of packaging, crating and shipping expertise.
"Lela Rast Hartsaw recommends Craters & Freighters (Southwest FL): "Moving is hard. I think it’s in the top three along with death of a loved one and divorce as the most mentally and emotionally taxing life events. So, imagine having to move almost 1,000 miles away BECAUSE of the death of a loved one? Some might call that a “double whammy”. When times are tough, having people help you along the way is of major importance. So, when we were going through this and needed help moving a large, expensive, and delicate grandfather clock I had NO IDEA where to turn. We hadn’t announced the move and it was quite sudden, so I felt I couldn’t ask for recommendations. Therefore, I leaned on a trustworthy Google search and gave Craters and Freighters a call. These gentlemen were fantastic from start to finish. Professional, caring, honest & fair, and so easy to work with—especially during such a hectic and emotionally draining time. Our clock was packed with care, shipped in a timely fashion, and delivered with the same TLC it left our family’s home, 850 miles from where it now stands. We fully and whole-heartedly recommend Craters and Freighters for your shipping needs."
"A very difficult large-scale stone sculpture delivery was made possible, and the process went very smoothly. Thoughtful customer service with John, our coordinator. Highly recommended."
"Craters & Freighters in Fort Myers carefully arranged a very delicate delivery: A 500-lb, handcarved stone temple sculpture from India, going into the pool area of my Sarasota home.
John, our coordinator, thoughtfully reviewed my situation and devised a plan that worked, for what I felt was a reasonable price -- a big factor.
Driver & delivery team were respectful and responsive to our wishes.
They protected the sculpture using ample bubble, blankets, and shrink wrap. I helped wrap the detailed areas, and we worked as a team. It needed a ramp at the door threshholds, so we stabilized their plywood pieces with bricks from our walk -- which worked great! A little resourcefulness in the moment...
We only lost 1 small chip at the bottom, at the very last moment of installation, when it was being shifted into final position (very minor). I'm not worried.
Thrilled to be able to bring him home sa fely. Your price and terms helped make it possible. Thank you so much! We will hire you again."
"Craters & Freighters of SW Florida did an brilliant job in crating and shipping four recliners from Ft.Myers, Fl., to our home in Rietberg in Germany. The seats arrived us in excellent shape without any damages. The Craters crew had crated the objects with great care and professional high diligence. Thanks for the business!"
"I just wanted to follow up with you and Charles. The service your company provided was fabulous! All my family members received their shipments in perfect shape. Charles was terrific to work with, very accommodating and helped us navigate this difficult task. 2 months ago this all seemed insurmountable to the family.
Charles called to follow up with me last week, please extend my apology to him for not calling back. I meant to, then time got away. Please also let Charles know how grateful we all are. (I wasn't sure of his email address).
Christine, thank you for all of your behind the scenes administrative management and keeping us well informed throughout the process. I've touted your praises to others!"
"I was referred to C&F by my nephew, who works for a major TV network, where the curator of their memorabilia archives uses C&F for all their delicate shipments. My problem was how do I relocate our family heirloom, a 4-foot-long and very delicate model sailing ship hand made by my grandfather in 1934, from Florida to Colorado. From the first conversation with Gary McKinley, of the Coral Gable office, I knew I found the right person and company to handle our treasured family heirloom. Gary took total and personal control of my shipment and laid out every step and detail of the process and documented everything with pictures. He explained how he was going to pick up and transport the boat to their crating facility, the detail and care required to remove the model from the glass case and secure it in a custom-built wood crate. A special truck was needed to ensure a smooth cross-country trip. This would also include the cross-country tracking through some of the worse winter storms of the century. Our treasure arrived safely at the C&F office of N. Colorado and the phenomenal service continued with keeping me informed of its arrival, condition and scheduling the delivery to my home. I had a need to call the office in Broomfield CO and gave my name to the person answering the phone and their immediate response was “You must be calling about your model boat,” which made me feel like my shipment was the most important one in their facility. Delivery day came and went without a problem. Jason Garner, who was responsible for the delivery told me he understood the emotion and importance of our heirloom but today nobody cared more about the safety of our boat than he did. When it came time to remove the boat from the custom crate and return it to the glass case, they actually put on white gloves! To say I am happy with Craters & Freighters would be an understatement. I have not experienced this level of attention to detail and customer service in any company for many years. I would, without hesitation, highly recommend Craters & Freighters in general and specifically, Gary McKinley of SW Florida and Jason Garner of N. Colorado."
"Crates & Freighters was recommended to me by two frame/picture stores in Fort Myers and turned out to be perfect for my needs to ship a half-dozen framed w/glass pictures/artwork to the UK. The service was phenomenal. The entire process went smoothly - from providing a cost estimate, sending an overview of their crating process, picking up the items, communicating frequently as to the status building the crate & estimated shipment, to a final shipment & billing- all went well. Great communication, great customer service, courteous, friendly & professional staff. Overall fantastic experience & highly recommended."
"We were pleased with your services and have left a positive review for you with the BBB. Thank you again for your help on our past project. "
Great to hear from you and thank you so much for the update. From the moment we started to deal with Craters & Freighters you have been a tremendous help Christine and we cannot thank you enough. You took all the headache away from us and we really appreciate that.
Take care and speak soon."
"I want to thank your staff for their excellent service packaging and shipping a family heirloom dresser to my mother.
Christine Brady was so helpful during the entire process. She coordinated the dresser pickup from our cousin in Cape Coral, FL. The staff did a great job of packaging the large dresser. Christine coordinated shipping and the "white glove" delivery to my mother in Delta, Ohio. Philip Peterson, LDK Logistics, was my contact for the delivery. The delivery staff unpacked the dresser outside and carried it into my mother's home and put it in her bedroom.
The entire process worked perfectly. It was a great Christmas 2015 present for my mother.
I highly recommend your company. Thank you so much."
Kansas City, MO
"Dear Mr. McKinley:
The entire team at Craters & Freighters has been a delight with whom to work. From setting up the original appointment with Logan, to having the two excellent packers on site, your company has been excellent.
In addition, Carolann Moring in customer service has gone above and beyond her duties helping me get estate furniture to my respective home within a budget. In less than a day, she helped problem-solve getting a team to help deliver furniture to a storage unit.
Your team understands the importance of customer satisfaction. I applaud the quality work of Craters & Freighters. Thank you."
West Des Moines, Iowa
"I recently used Craters & Freighters, to send some family furniture to my daughter in Sequim, Wa. This was my first experience in using this type service. From my first phone call, I was fortunate enough for the owner, Gary McKinlely, to answer the phone. He was so helpful, kind, courteous. He explained in exact detail, how the furniture would be picked up at my home, taken to their warehouse, crated, then shipped. He reassured me that they took great care in how they crated the furniture. He told me it would take approximately one week from the time it left their warehouse, to arrive in Sequim.
I have to be honest, that my daughter was a wee bit skeptical of shipping this way? I let her know how comfortable I felt, after speaking with Gary. That I was not a bit concerned about putting these pieces in the hands of his Co.
When the furniture arrived, my daughter called me. Said, "mother, I cannot believe how they crated the furniture, how great the person delivering the furniture was, how the furniture was intact, in good condition." She told me that when she made a comment regarding how impressed she was with the way the furniture was packed, three pieces in one crate, the other, packaged separately, the man delivering said, "I have done a lot of business with Craters & Freighters, "they are the best!"
I would highly recommend this Company to others, and I would certainly use them again. Kudos to this Co., for the fine job they did for me!"
I thought you would like to know that the shipment containing my table arrived on time and in perfect condition. You are very expensive but very good. I'm happy.
"To whom it may concern:
The spring of 2010 Gemesis Diamond Company started the search and selection process for a crating and logistics company to move our factory to Penang, Malaysia. We were looking for a local firm with international experience that could handle the crating, packing, container scheduling and loading. Craters & Freighters of SW Florida was selected for the project. They offered complete single source responsibility for the entire project. We found them to be professional, responsive to our needs, builders of quality crates and sensitive to our scheduling. They continue to do weekly air shipments for us in a timely manner.
We highly recommend them for heavy equipment moves and exporting."
Raymond R. Baker
Director of Manufacturing
Just wanted to let you know that the piano was delivered to my house this morning and everything is great. Your guys did a great job packing it, very professional, and it arrived in first class condition.
Many thanks - I definitely made a good choice when I decided to use your firm and would certainly recommend them to anyone looking to have any items packed and shipped."
I wanted to take the opportunity to thank you and your entire staff on the packaging and shipping of my grandfather’s clock. From the moment I spoke with Carol, until Estes freight unloaded the crate here in Virginia, every aspect of the process was handled professionally. My father gave me this clock and, since it is a family heirloom, it was extremely important to me that it be handled with care and concern. When my wife and I stood the clock up and started it, I can assure you that it was precisely as beautiful and functional as it was when it stood in dad’s condo in Naples. Please pass my personal thanks to all your staff who participated in this delivery!"
The chairs arrived in perfect condition - packed wonderfully. Thanks for doing such a great job.
All the best!"
Just to let you know that we collected our shipment from Southampton, and everything went well. Alan & I would like to thank you for all your help and of course your team who packed our belongings so well and all our belongings arrived safely.
Barbara & Alan Feast
"The two drop-leaf tables from my family's house in Boca Grande arrived in Pennsylvania yesterday in perfect condition. Thanks so much to you and your staff for packing them so carefully and for getting them to us so efficiently."
We arrived at our apartment in Philly yesterday and the chair was here. I was really impressed by the packing job!! Needless to say, the chair arrived in perfect condition. Again, many thanks for great service."
"Just a quick note to tell you how pleased I am with your service. Art packed beautifully - everything arrived in tip-top shape. Good job! Thanks."
Carolann, KUDOS !
"I moved from Puerto Lopez to Manta Ecuador and just yesterday began unpacking my shipment. Finished today and not a single item broken or damaged. Even a 75w light bulb that somehow got packed made it through unscathed.
Congratulations and thanks for a job well done."
This note is to confirm that we received and cleared our shipment into storage yesterday without any problems whatsoever.
However, my wife and I would like to express our thanks for the speedy service you provided and in particular for the immaculate and superb packing of our goods - even our clearing agent was most impressed!! (please pass our comments to your crating manager)."
Sincerely, Paul & Gwen
"Thought I would let you, Gary and rest of your staff know that we received the carousel horse safe and sound.
A special thanks to the individual(s) that crated the horse. Excellent crating job."
Upon the death of my mother in Southwest Fl., I had personal items of my mother’s that I wished to ship to my residence in California. The storage service that I had stored the items in, recommended Craters and Freighter to handle the crating and the shipping.
I spoke with Ms. Moring and she took all of the information that I provided her and on the 31st of December two representatives met me at the storage facility and picked up the items. They were extremely kind and patience with me being the circumstances. Ms. Moring contacted me via email to advise that the items had shipped out on January 6 via common carrier, along with a reference number.
On 01/13/2009, the freight was delivered to my doorstep in good shape. The crating job that Craters and Freighter did was outstanding and a quick exam of the contents revealed nothing amiss. I would highly recommend Craters & Freighters for your packing and shipping needs. Either local or across the country."
Long Beach Calif.
UNIT A - Contemporary Art Space recommends Craters & Freighters of SW Florida.
Craters & Freighters of SW Florida is one of those Companies that you just need to ship with. “You always know your most sensitive work will be packed and crated safely and on time."
A compliment from the UK:
I am delighted to report that our box arrived safely this morning, apparently undamaged and dry. We'll unpack it at the weekend. Please accept my thanks for your help and advice and for a job well done."
"Good morning Carolann. Please thank your entier team as my crate arrive yesterday. It was packed perfectly and all is intact. I couldn't be happier. Once again Thanks to all."
"Carolann is dealing with my shipping to England . May i say Carolann is very professional, friendly and has contacted me within minutes of my inquiries on your site, being my first shipping experience, i was anxious, but Carolann was excellent . 10 out of 10 ."